PRIVACY POLICY

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the Website, place an order, subscribe to our newsletter, or contact us. This includes:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via third-party payment gateways; we do not store your card details)
• Order history and preferences

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain technical information, including:

• IP address and geographic location (approximate)
• Browser type, version, and language
• Device type, operating system, and screen resolution
• Pages visited, time spent on each page, and navigation paths
• Referring website or source
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing, fulfilling, and delivering your orders
• Communicating order confirmations, shipping updates, and delivery notifications
• Providing customer support and responding to enquiries
• Improving the functionality, performance, and user experience of our Website
• Personalising your shopping experience and product recommendations
• Sending promotional offers, newsletters, and marketing communications (only with your explicit consent)
• Detecting and preventing fraud, unauthorised access, and other security threats
• Complying with legal obligations and regulatory requirements

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our Website. Types of cookies we use include essential cookies required for Website functionality, analytics cookies to understand visitor behaviour, and preference cookies to remember your settings. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who assist us in operating our business, including:

• Logistics and delivery partners for order fulfilment and shipment tracking
• Payment gateways for secure transaction processing
• Cloud hosting and website infrastructure providers
• Analytics tools for Website performance monitoring
• Marketing platforms for sending communications (with your consent)

All third-party service providers are contractually obligated to protect your data and use it solely for the purposes for which it was shared. We may also disclose your information if required by law, regulation, legal process, or governmental request.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure servers with restricted access controls, regular security audits and vulnerability assessments, and PCI-DSS compliant payment processing through our third-party gateways. While we strive to protect your information using commercially acceptable means, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Order-related data is typically retained for a period of 5 years from the date of the transaction for compliance with Indian tax and commercial laws.

7. Your Rights

As a user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete data.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at support@eruvakafoods.com.

8. Children’s Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take prompt steps to delete such information.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at: