TERMS AND CONDITIONS

1. Definitions

• “Company,” “we,” “us,” or “our” refers to Eruvaka Spices & Foods, trading as Eruvaka Foods.
• “Customer,” “you,” or “your” refers to any individual or entity accessing the Website or purchasing products.
• “Products” refers to all food items, spices, masalas, and related goods listed on the Website.
• “Order” refers to a request placed by you to purchase Products through the Website.

2. Regulatory Information

FSSAI Licence Number: 20125141001594

GST Registration Number: 37AAICE9782A1ZE

Registered Office: H NO 3-60/B, Tikkireddypalem, Tikkireddyvaripalem, Prathipadu, Guntur – 522019, Andhra Pradesh, India

3. Eligibility

By using this Website, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into a binding agreement. If you are accessing the Website on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

4. Account Registration

Certain features of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information promptly. We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

5. Products and Pricing

We make every effort to display accurate product descriptions, images, weights, and prices on our Website. However, errors may occasionally occur. We reserve the right to correct any errors in pricing or product information and to cancel orders placed at incorrect prices, even after order confirmation. All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless otherwise stated. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed.

6. Ordering and Payment

When you place an order through the Website, it constitutes an offer to purchase the Products. We reserve the right to accept or reject any order at our sole discretion. An order is deemed confirmed only when we send you an order confirmation via email or SMS. We accept payments through major credit and debit cards, UPI, net banking, digital wallets, and Cash on Delivery (COD) where available. All online payments are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your card or payment details on our servers.

7. Order Cancellation by the Company

We reserve the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, suspected fraudulent activity, payment failures, or delivery constraints to your location. In the event of such cancellation, you will be notified promptly and a full refund will be issued to your original payment method.

8. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, product photographs, packaging designs, and the “Eruvaka Foods” brand name and logo, are the exclusive intellectual property of Eruvaka Spices & Foods and are protected under applicable Indian intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Website without our prior written consent.

9. User Conduct

You agree not to use the Website for any unlawful purpose or in any manner that could damage, disable, or impair the Website. Specifically, you shall not attempt to gain unauthorised access to any part of the Website or its systems, use automated tools to scrape or extract data from the Website, submit false or misleading information during ordering or registration, engage in any activity that interferes with other users’ access to the Website, or use the Website to transmit harmful or malicious content.

10. Product Quality and Food Safety

All products sold by Eruvaka Foods comply with the Food Safety and Standards Act, 2006, and the regulations prescribed by FSSAI. We maintain strict quality control standards in sourcing, processing, and packaging. Each product displays its manufacturing date, best-before date, net weight, ingredients, nutritional information, and allergen declarations as required by law. Customers are advised to read product labels carefully before consumption.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Eruvaka Spices & Foods and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or purchase of Products. Our total liability for any claim arising from your use of the Website or Products shall not exceed the amount paid by you for the specific Product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your breach of these Terms, your misuse of the Website, or your violation of any applicable law or the rights of any third party.

13. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. Accessing such links is at your own risk.

14. Force Majeure

We shall not be held liable for any failure or delay in fulfilling our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics, pandemics, government actions, supply chain disruptions, strikes, or technical failures.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Guntur, Andhra Pradesh, India.

16. Amendments

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after such changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at: