Refund Policy

Introduction

At Eruvaka Foods Private Limited, we strive to ensure your complete satisfaction with our products. This Refund Policy outlines the conditions under which refunds are processed for orders placed through our website.

Last Updated: 6 November 2025

Eligibility for Refunds

Refunds may be issued in the following circumstances:

Damaged Products: If you receive products that are damaged during transit
Wrong Items: If you receive incorrect items that do not match your order
Quality Issues: If the product quality does not meet our standards
Missing Items: If items from your order are missing
Expired Products: If you receive products past their expiration date

Non-Refundable Items

The following items are not eligible for refunds:

Products that have been opened, used, or consumed
Products returned after 7 days from the delivery date
Products without original packaging or labels
Perishable goods that have been stored improperly by the customer
Custom or personalized orders (unless defective)

Refund Process

Step 1: Contact Us

Contact our customer service team within 7 days of receiving your order. Provide your order number, photos of the damaged/incorrect items, and a description of the issue.

Step 2: Review

Our team will review your request within 2-3 business days and may request additional information or photos if needed.

Step 3: Approval

Once your refund request is approved, we will initiate the refund process.

Step 4: Refund Processing

Refunds will be processed to your original payment method through Razorpay within 5-7 business days after approval.

Refund Timeline

Credit/Debit Cards: 5-7 business days after refund initiation
Net Banking: 5-7 business days after refund initiation
UPI: 3-5 business days after refund initiation
Wallets: 3-5 business days after refund initiation

Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

Partial Refunds

Partial refunds may be granted in cases where:

Only some items in your order are damaged or incorrect
Products show signs of use or damage not caused during shipping
Products are returned without all original packaging materials

Cancellations

Orders can be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled but may be eligible for a refund upon return according to this policy.

To cancel an order, please contact us immediately with your order number. If the payment has been processed, a full refund will be issued within 5-7 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please request a refund for the original item and place a new order for the desired product.

For refund requests or questions about this policy, please contact us:

Eruvaka Foods Private Limited

Email: support@eruvakafoods.com

Phone: +91 [Your Contact Number]

Address: [Your Business Address]

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.